Support

Help with ShabbosMode — setup, marketplace connections and vacation scheduling.

Contact us

Get in touch

Email us at support@ezcloudllc.com — this is the fastest way to reach us and we answer every message.

General enquiries: info@shabbosmode.com

Company

ShabbosMode is built and operated by EzCloud LLC.

For billing, account or data-deletion requests, write to support@ezcloudllc.com.

Common questions

How do I connect my Amazon account?

Sign in, open the Settings page and choose Amazon. You will be sent to Amazon Seller Central to authorize ShabbosMode. Once you approve, your listings become available for vacation scheduling. No Amazon password is ever shared with us — authorization uses Amazon's own OAuth flow.

Which marketplaces are supported?

Amazon (FBA and FBM), Walmart, eBay and Shopify. Each is connected separately and can be enabled or disabled on its own.

What happens to my listings during a vacation?

For Amazon FBM and Walmart, quantity is set to zero and restored to the original values afterwards. For Amazon FBA the listing is set to inactive. For eBay the vacation setting is enabled. For Shopify the store theme switches to vacation mode. Nothing is deleted, and the original values are restored automatically.

How do I disconnect ShabbosMode?

You can revoke access at any time from the Settings page, or directly from your marketplace account. Once revoked, we stop making any API calls on your behalf. Email support@ezcloudllc.com if you also want your stored data deleted.

Something did not turn on or off as scheduled

Email support@ezcloudllc.com with your account email and the date of the event. Logs for every vacation run are kept, and we can tell you exactly what happened.

Policies

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